Category: Application

Use the Ultimate Communicator to gather data after a sale is made about how the Customer Service performed. This helps with staffing and training.

Categories
Application

KISS

KISS method
Why is the KISS method still a winner?

A popular phrase in the 70’s – it means KEEP IT SUPER SIMPLE! – or some variation of that.

the “Kiss” Method – still a winner!

Keep it Super Simple – With that in mind, we created SimpliFYI. SimpliFYI is a simple way to send messages (text & email) and manage responses. For example, send a message to all Registered Nurses about an open shift tonight. If you have no quick answer, expand the possible substitutes to all LPN’s & RN’s & BINGO! Someone can help. This application would fit schools, manufacturing & retail during the holidays. Staffing is an issue SimpliFYI is the answer.

Texting Console illustration

People respond to the numbers they recognize. One of the unique new features is that we can now ghost most business line numbers for text messages! That has not been possible until now. Add the Texting Console aspect of SimpliFYI, and you have an organized plan that anyone can use. – in other words: Keep It Super Simple!

Administrators can respond from the interface, and the response goes back to the cell phone as a text or to the sender’s email address. This interface allows you to manage hundreds of communications with ease. Centralize communications with our online service. As you can expect, we would love to show you call this application. We have four short user videos so that anyone can learn. Roy Catron 262.853.65111 or 262.789.9654

Categories
Application Marketing

Fill your Shift

Staff is hard
SimpliFYI the process!

Thursday, my wife motioned me to get out of the shower. Our friend, Susan, needed a ride to the hospital. Five days later I am getting the car while the nurse is pushing the wheelchair so we can go home.

My mind is fixed on the issue of the nurse pushing the wheelchair – normally it is an orderly. In fact, this nurse ordered someone else to stay on the floor – so a nurse would be available if needed. This beautiful hospital was short-staffed all weekend creating what would have been a routine procedure and recovery of one or two days into a prolonged & painful hospital visit.

Short-staffed shifts can put lives at risk.

Staff in hospitals or employees building components to fill an order – all these people are like members of a relay team – if you have a missing member, the system breaks down, slows down, and the current squad can suffer. On-shift workers suffer from fatigue, health and safety problems. Covid-19 has created additional risks and challenges, increasing the obstacles operations management and shift schedulers face. Software innovations in staffing and scheduling applications, along with best practices, can help facilities overcome issues with not having enough staff to fill a shift.

Software innovations – that is what SimpliFYI is – a tool that improves communications. So you and your team and be efficient and focus on the patient even when staff is tight.

SimpliFYI the process – SPEND MINUTES, NOT HOURS, KEEPING THE SHIFTS FILLED.

Responsible for staffing shifts at a hospital? Or getting substitutes in a school district? Again – staffing is hard! Or maybe getting enough people for the second shift while trying to fill backorders? SimpliFYI may be your “Ultimate” employee scheduling technique or service.

Send a text to all qualified medical professionals for acute care. Target all the elementary school substitutes in the area. Contact seasonal employees with one click of the mouse! Send a text to the qualified staff real time and get quick feedback to fill the shift.

The SimpliFYI Texting Console sends, receives, and organizes these requests. Spend minutes, not hours, keeping the shifts filled. Remember everyone has a cell phone; some don’t answer a live call but do see / review & respond to a text!

Patients need care. Students are coming to class. Orders need to be filled. But staff get sick, vacations are taken, and employees leave without notice. Back and forth you go trying to keep floors staffed, substitutes in place, and the line running – we can SimpliFYI the process because everyone has a cellphone and they read every text – and reply on the fly!

  • The text reads Acute Care (ABC Medical Center). Can you take a shift tomorrow from 7 AM to 2 PM? Reply yes. (Time and a half)
  • District 12: Elementary substitute needed for this coming week. Reply yes…
  • Or a text states: XYZ Motors needs second shift assistance. Reply yes (double time rates possible)
Texting Console illustration
SimpliFYI Texting Console
Texting Console
SimpliFYI Texting Console
SimpliFYI your texting business life!

There are a lot of situations where scheduling can be a challenge. Different types of businesses face different obstacles. If your company works in shifts, It can be tough to balance your business needs and your team’s availability. More

Scheduling Tips – The most effective scheduling will work with each employee’s availability, cut down labor costs, and reduce absences. More

NANCY STRATMAN → Nursing Home Administrator, Cuyuna Regional Medical Center: “Ultimate has helped us fill staff positions at our Care Center for many years. The newest application is easier, faster, and better in many ways. The support has been excellent over the years, and now the billing and maintenance are more straightforward too. I asked the scheduler if I should renew.  She said, ‘if I didn’t it would be like cutting off her left arm!’”

Categories
Application Marketing

Analytics

Gathering Data illustration
Better Customer Service
Gather data for better analytics

Customer service is essential, but management seems to have a difficult time obtaining hard data. In the last several years, many vendors I call end our conversation with a customer survey transfer. Without data, it becomes difficult for managers to measure performance. Now with Ultimate Communicator, gathering agent data is easy. Meaningful feedback to managers leads to better performance.

gathering customer data is Customer service

Historically, our industry named these applications Interactive Voice Response systems or IVR. SimpliFYI can provide analytics & IVR. We hope they will be known as Ultimate Communicator. IVR applications had a high price and long development time. But now, with Ultimate Communicator, any customer can get performance analytics for less than the cost of a full-featured SIP phone and be installed in days not months. Remember, customer service is essential.

Ultimate Communicator works in 3 easy steps:

1) An agent transfers a call to the authorized number.
2) Ultimate Communicator then asks the questions and documents the results. 
3) Reports are delivered to management to drill down as needed to improve training, target marketing programs, and increase or decrease staffing. 

Easier Faster Better – the Ultimate difference

the Ultimate Communicator
the Ultimate Communicator – software that makes contact

To Learn More

Texting Console and Customer surveys

Categories
Application Marketing

Why Streaming Signal

Alarms and Information illustration
Case study for a 911 and other alarms

Many educational centers, factories, or community centers have outdated overhead paging systems. These dated systems are tied to analog or digital technology and would be expensive to modernize, with most technology now being cloud-based. Streaming Signal is a bridge to the future for thousands of these situations. You won’t need a government grant to move forward. You can afford to move forward with your operating budget.  Finally, this new bridge expands paging from audio-only to audio, visual with audio and video make your organization informed and safer.

Blend audio, visual, and video across the internet? In the year 2020, cloud services are the norm for data networks. Telecom services, security, and almost anything else, businesses need a cloud component or base.  One area that has failed to keep up is overhead paging systems.  As businesses upgrade phone systems, the paging needs to keep up. (to do that costs a fortune) Factories and healthcare centers may have cloud services that upgrade networks, but it is expensive to rewire or add a paging system to the existing building – businesses need a cloud component. Streaming Signal adds that for you.

Blending digital signage with clear & audible messages is beyond most budgets. As a result, most existing schools, manufacturing plants, libraries, or civic complexes wait until the next government grant – that can take years! –A turning point – Ultimate Software has been ringing bells and generating emergency alerts for over twenty years through OnTimeforAnything products nationwide. OnTimeforAnything was a premise-based software application. Now we have worked with every type of paging system. Many have been in place for multiple decades.

Streaming Signal

We moved our application to the cloud for school bells or factory whistles. BUT paging was still an issue. Streaming Signal became the “missing link” for paging technology. While blending multi-casting, & triggered with cellular, and network technology with low-cost tools enable any existing system to fast-forward for external audio and visual messages to stay on schedule and enhance safety.

Streaming Signal Brochure

Just imagine…pressing

a button on your cell phone to announce that school has started. Use an office phone and trigger a fire drill alert and change the hall TV screen to indicate which door to exit. That is Streaming Signal! Blend audio, visual and video across the internet? Your students are outside at recess, and then the supervising teacher’s phone signals the end of the break with a tone and picture. That is Streaming Signal! A parent arrives at the office to pick up a student for a medical appointment. Steaming Signal enables office staff to contact the student room, and the teacher can talk-back through a streaming signal microphone. That’s crazy; No – it is Streaming Signal!

The applications are endless. Share positive information over the paging system or to a list of customers. It’s not a budget buster! In the past, budgets were not big enough, and the technology demanded too much bandwidth or network resources to be practical. Streaming Signal changes the rules. You can try it for free! Now your can blend audio, visual, and video across the internet. Click the red button to the right for information about a free trial.

Free Trial

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Categories
Application Case Studies

A Case Study

Transportation Case Study illustration
Community Transportation - Uber, taxi, medical vans
Audio Call

Realtime Rider updates – listen to a message → →

Ultimate worked with a local dealer to help a customer send real-time rider updates. This customer serves the regional residents that need transportation. Residents may be older and need a ride to the doctor. And others may be unable to drive and need a ride to work. In this case, we are talking about thousands of trips every month. The challenge is letting the resident know when the ride will arrive. For example, traffic, weather, and distance can delay the planned arrival time.

For example, these residents can’t wait in the rain if the ride is late. Furthermore, the company can’t call everyone all the time. The transportation company software has real-time traffic updates. Consequently, what Ultimate does is take these updates and calls or texts the resident about arrival times. Realtime Rider Updates! Not only that, residents recognize the caller ID number and name, so they answer the call. Finally, the message is personalized (mentions the rider’s name) to the resident with text to speech technology. 

Send any Message to Anyone at any Time illustration - Realtime Rider Updates

    Hi, Bob Jones, this is Transportation Service Company. Your scheduled ride is at 2:00 this afternoon. This trip is delayed by ten minutes due to the weather. Your new scheduled time is 2:10 this afternoon. We are sorry fo the inconvenience. Again, your schedule time is now 2:10 today. If you must reschedule, you may press any key on your phone, if you press any key your will be transferred to our dispatching service time. We look forward to seeing you at 2:10 today. Thank for allowing Transportation Ser vice Company to serve you. Goodbye ”

The keys to this successful application are our integration into the company scheduling software. Equally important, is the text-to-speech personalization of the messages. Plus, we insert the resident name and scheduled pickup time. Additional benefits available are: multiple languages, call reports, text updates, and in this case, they can contact all residents with occasional “public service information” as needed.

This unique integration has now become a standard feature for our real-time Appointment Reminders Software. Please, call us for more information. We assist with these personalized calls and reminders for any real-time delivery, time-sensitive information, or appointment reminder needs you to manage. Some additional examples: are prescription fulfillment, transportation services (airline, cab services, school bus arrivals), stock market updates, service appointment delays, and supply chain inventory alerts). Contact us by phone, text, or email – we might be able to help you.

Custom Software Case Study – We can set up a demo or an online session to discuss your application → →
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