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A Case Study

Audio Call

Realtime Rider updates – listen to a message → →

Ultimate worked with a local dealer to help a customer send real-time rider updates. This customer serves the regional residents that need transportation. Residents may be older and need a ride to the doctor. And others may be unable to drive and need a ride to work. In this case, we are talking about thousands of trips every month. The challenge is letting the resident know when the ride will arrive. For example, traffic, weather, and distance can delay the planned arrival time.

For example, these residents can’t wait in the rain if the ride is late. Furthermore, the company can’t call everyone all the time. The transportation company software has real-time traffic updates. Consequently, what Ultimate does is take these updates and calls or texts the resident about arrival times. Realtime Rider Updates! Not only that, residents recognize the caller ID number and name, so they answer the call. Finally, the message is personalized (mentions the rider’s name) to the resident with text to speech technology. 

Send any Message to Anyone at any Time illustration - Realtime Rider Updates
    ” Hi, Bob Jones, this is Transportation Service Company. Your scheduled ride is at 2:00 this afternoon. Again, Mister Jones, this is Transportation Service Company. Your appointed time is at 2:00 this afternoon. This trip is delayed by ten minutes due to the weather. Your new scheduled time is 2:10 this afternoon. We are sorry for the inconvenience. Again, your scheduled time is now 2:10 today. If you must reschedule, you may press any key on your phone, if you press any key on your phone this call will be transferred to our dispatching service team. We look forward to seeing you at about 2:10 today. Thank you for allowing Transportation Service Company to serve you. Goodbye. 

The keys to this successful application are our integration into the company scheduling software. Equally important, is the text-to-speech personalization of the messages. Plus, we insert the resident name and scheduled pickup time. Additional benefits available are: multiple languages, call reports, text updates, and in this case, they can contact all residents with occasional “public service information” as needed.

This unique integration has now become a standard feature for our real-time Appointment Reminders Software. Please, call us for more information. We assist with these personalized calls and reminders for any real-time delivery, time-sensitive information, or appointment reminder needs you to manage. Some additional examples: prescription fulfillment, transportation services (airline, cab services, school bus arrivals), stock market updates, service appointment delays, supply chain inventory alerts). Contact us by phone text or email – we might be able to help you.

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