Customer service is essential, but management seems to have a difficult time obtaining hard data. In the last several years, many vendors I call end our conversation with a transfer to do a customer survey. Without data, it becomes difficult for managers to measure performance. Now with SimpliFYI, gathering agent data is easy. Meaningful feedback to managers leads to better performance and more
gathering customer data is Customer service
Historically, our industry named these applications Interactive Voice Response systems or IVR. SimpliFYI can provide analytics & IVR. We hope they will be known as SimpliFYI. IVR applications had a high price and long development time. But now, with SimpliFYI, any customer can get performance analytics for less than the cost of a full-featured SIP phone and be installed in days not months. Remember, customer service is essential
SimpliFYI works in 3 easy steps:
1) An agent transfers a call to the authorized number.
2) SimpliFYI then asks the questions and documents the results.
3) Reports are delivered to management to drill down as needed to improve training, target marketing programs, and increase or decrease staffing.
Blend audio, visual and video across the internet? In the year 2020, cloud services are the norm for data networks. Telecom services, security, and almost anything else, businesses need a cloud component or base. One area that has failed to keep up is overhead paging systems. As businesses upgrade phone systems, the paging needs to keep up. (to do that costs a fortune) Factories and healthcare centers may have cloud services that upgrade networks, but it is expensive to rewire or add a paging system to the existing building.
Blending digital signage with clear & audible messages is beyond most budgets. As a result, most existing schools, manufacturing plants, libraries, or civic complexes wait until the next government grant – that can take years! –A turning point – Ultimate Software has been ringing bells and generating emergency alerts for over twenty years through OnTimeforAnything products nationwide. OnTimeforAnything was a premise-based software application. Now we have worked with every type of paging system. Many have been in place for multiple decades.
We moved our application to the cloud for school bells or factory whistles. BUT paging was still an issue. Streaming Signal became the “missing link” for paging technology. While blending multi-casting, & triggered with cellular, and network technology with low-cost tools enable any existing system to fast-forward for external audio and visual messages to stay on schedule and enhance safety.
a button on your cell phone to announce that school has started. Use an office phone and trigger a fire drill alert and change the hall TV screen to indicate which door to exit. That is Streaming Signal! Blend audio, visual and video across the internet? Your students are outside at recess, and then the supervising teacher’s phone signals the end of the break with a tone and picture. That is Streaming Signal! A parent arrives at the office to pick up a student for a medical appointment. Steaming Signal enables office staff to contact the student room, and the teacher can talk-back through a streaming signal microphone. That’s crazy; No – it is Streaming Signal!
The applications are endless. Share positive information over the paging system or to a list of customers. It’s not a budget buster! In the past, budgets were not big enough, and the technology demanded too much bandwidth or network resources to be practical. Streaming Signal changes the rules. You can try it for free! Click the red button to the right for information about a free trial.
Real-time Appointment Reminders. Ultimate worked with a local dealer in the west to help a customer that serves the residents that need transportation. The residents may be older and need a ride to the doctor. Others may be unable to drive and need a ride to work. In this case, we are talking about thousands of trips every month.
The challenge is letting the resident know when the ride will arrive. Traffic, weather, and distance can delay the planned arrival time. These residents can’t wait in the rain if the ride is late. The company can’t call everyone all the time. The transportation company software has real-time traffic updates. What Ultimate does is take these updates and calls or texts the resident about arrival times.
What Ultimate does is take these updates and calls or texts the resident about arrival times. Real-time Appointment Reminders! Residents recognize the caller ID number and name, so they answer the call. The message is personalized (mentions the rider’s name) to the resident with text to speech technology.
” Hi, Bob Jones, this is Transportation Service Company. Your scheduled ride is at 2:00 this afternoon. Again, Mister Jones, this is Transportation Service Company. Your appointed time is at 2:00 this afternoon. Your trip is delayed by ten minutes due to the weather. Your new scheduled time is 2:10 this afternoon. We are sorry for the inconvenience. Again, your scheduled time is now 2:10 today. If you must reschedule, you may press any key on your phone, if you press any key on your phone this call will be transferred to our dispatching service team. We look forward to seeing you at about 2:10 today. Thank you for allowing Transportation Service Company to serve you. Goodbye. “
The keys to this successful application are our integration to the company scheduling software. The text to speech personalization of the messages. We insert the resident name and scheduled pickup time. Additional benefits available are: multiple languages, call reports, text updates, and in this case, they can contact all residents with occasional “public service information” as needed.
This unique integration has now become a standard feature for our real-time appointment reminders. Call us for more information about these personalized calls and reminders for any real-time delivery, time-sensitive information, or appointment reminder needs you to manage. Some examples: prescription fulfillment, transportation services (airline, cab services, school bus arrivals), stock market updates, service appointment delays, supply chain inventory alerts).
Custom Software Case Study – We can set up a demo and online session to discuss your application –